Facility Tool Troubleshooting Guide
If you see the message "Please print a test page in PROPERTIES -> GENERAL -> PRINT TEST PAGE before run this application":
Reboot the PC
Print a Windows test page to the printer
Try to access Facility Tool again
If the message persists and you are on 32-bit Windows:
Disable User Account Control:
http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off
Reboot the PC
Print a Windows test page to the printer
Try to access Facility Tool again
If Facility Tool is not visible at all in the printer properties:
Completely remove the driver:
https://support.zoho.com/portal/customamerica/helpcenter/articles/driver-remove-tool
Disable User Account Control:
http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off
Reboot the PC
Download the latest driver for your device from www.customamerica.com
Run the Driver Install Wizard selecting Full Driver during the installation
Once installation is complete, reboot
Print a Windows test page to the printer
Facility Tool should now be available
If issues persist, contact support
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